Shipping Policy

Welcome to Zoalvy OnlineStore. We are committed to delivering your orders quickly, safely, and efficiently. Please read our shipping policy carefully before placing an order.

Order Processing

• All orders are processed within 1–2 business days after payment confirmation.
• Orders are not processed or shipped on Sundays or public holidays.
• During high-demand periods, processing times may be slightly delayed.

Shipping Time

• Standard delivery time is 5–7 business days across India.
• Delivery timelines may vary depending on your location, courier availability, weather conditions, or unforeseen delays.
• Remote locations may require additional delivery time.

Shipping Charges

• Shipping charges, if applicable, will be displayed at checkout before payment.
• Free shipping promotions may be available on selected products or order values.

Order Tracking

• Once your order is shipped, you will receive a tracking number via email or SMS.
• Customers can use the tracking details to monitor shipment status.

Incorrect Address

• Customers are responsible for providing the correct shipping address.
• Zoalvy OnlineStore is not responsible for delays or failed deliveries caused by incorrect or incomplete addresses.

Delayed or Lost Orders

• If your order is delayed beyond the estimated delivery period, please contact us for assistance.
• In case of lost shipments confirmed by the courier partner, we will arrange a replacement or refund.

Damaged Package

• If your package arrives damaged, please contact us within 24 hours of delivery with photos or videos of the package and product.

Contact Us

For shipping-related questions or support, contact us:

Email: zoalvystorehelp@gmail.com

Thank you for shopping with Zoalvy OnlineStore.